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Introdução:
Através da parceria estabelecida com a GFI a GALILEU passou a integrar na sua oferta formativa, cursos do currículo oficial ITIL e respectiva certificação.

Com os vários cursos em ITIL (Information Technology Infrastructure Library) todos os interessados poderão apreender as melhores práticas para estruturar e melhorar a eficácia, a performance e os custos dos serviços informáticos nas suas organizações.

Área de Formação:
Cursos Oficiais ITIL.

Objectivos Específicos:
- The concept of Service Management as a practice
- The purpose, goal and objectives of the Change Management Process
- The purpose of the SACM process and the goal of Configuration Management
- The use of a Configuration Management System (CMS), and its major components, in supporting the effective execution of SACM process
- The purpose, goal, objectives and scope of the RDM process
- The purpose, goal and objectives of the SVT process
- The purpose, goal, objectives and scope of the KM process
- The purpose, goal, objectives and scope of the Service Evaluation process
- The purpose and scope of the Request Fulfillment process.

Horário:
2ª a 6ª feira, das 18h30 às 22h00.

Modalidades:
Formação Presencial.

Destinatários:
The course prepares candidates to take the ITIL® v3 Release, Control & Validation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Conteúdos Programáticos:
Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Intermediate Release, Control & Validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Practical assignments are used throughout the course to enhance the learning experience.

Data:
17 de Outubro.

Duração total do curso:
30 horas.

Forma de Pagamento:
Oferta do valor de IVA a Particulares e a Estudantes.

Preço:
2.310 €.

Oferta:
25% de Desconto, sobre o valor final.

Local:
Lisboa (Distrito de Lisboa)