Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Report Specialist (M/F) Lisbon Empresa:Sitel Portugal Data Publicação:28/05/2018 Introdução :We are Sitel We are a leading global outsourcing provider of customer experience management with 150 offices across 24 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow. Descrição da Função:Your Role As a Report Specialist you support Sitel’s operations across a wide range of services, you will be responsible for the production of both Operational and Financial Key Performance Indicator (KPI) reports, in order to help with management decisions. - Collect and collate Operation and Financial KPI data from our Operations - Create, develop and automate reports that reflect such data - Deliver reports to the Business Analyst team Requisitos: What we are looking for - Proficient English level (C1 minimum) - Proficient with Microsoft Office especially Excel (e.g. Pivot tables, macros, VLOOKUP) - Ability to communicate KPI data and forecasts to employees at all levels - Ability to work proactively and independently - Intermediate knowledge of contact centre management and related calculations - Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to detail Oferece-se:Our Offer At Sitel we believe our staff are the most important asset, we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are: - Gross Basic salary (x14) - Monthly meal allowance - Private health insurance (applicable after 6 months) with a Doctor on-site - 22 vacation days per annum - Opportunity to support one of the largest and well-known start-ups in the world - Great office environment & location in Lisbon, Portugal - Work in a multicultural/international setting - Further training and development available through SITEL’s online University - Future Career opportunities to grow inside Sitel We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. Application We will screen and interview candidates continuously, so please apply on-line via our career portal as soon as possible. We will close the position down once we have found the right candidate. We look forward to hearing from you.Local:Lisbon (Distrito de Lisboa) Entrada:ASAP Partilhar esta informação Enviar a oferta: Report Specialist (M/F) Lisbon Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa