Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Business Analyst (M/F) Lisbon, Portugal Empresa:Sitel Portugal Data Publicação:01/02/2018 Introdução :As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75 100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. Descrição da Função:As a Business Analyst you will provide Sitel Portugal with deep data insights into both operational and financial key performance indicators (KPIs). You support Sitel’s operations across a wide range of services. You will work closely with our Operations Managers on data analytics that inform operation strategies and provide thought leadership to operation and support teams to scale operations using data insights. - Model data to create quantitative models including forecast, operational and statistical models of business dynamics - Analyses of both operational and financial KPIs - Create, develop and automate reports that reflect those KPIs - Work with cross-functional stakeholders to gather requirements, manage implementation, and drive delivery of projects Requisitos: - Fluent in English and Portuguese - Well-founded PC knowledge of MS Office, especially Excel, Access, PowerPoint and Word - Ability to understand the implications of data analysis and build a strategic story from this data - Effective communication, presentation organizational and project management skills - Passion for developing and analyzing large, complex data sets and converting them into insights that drive business decisions at all levels of the organization - Critical attitude, curious and focused in finding improvement opportunities - Bachelor’s Degree in Business, Finance or equivalent experience Oferece-se:At Sitel we believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees, among the benefits of working with us are: - Gross Monthly Salary - Monthly Meal Allowance - Private Health Insurance, with an on-site Doctor (applicable after 6 months) - Personal development opportunities and a great multicultural working environment - People First Culture We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible. For non-EU applicants it is mandatory to hold a valid work permit.Local:Lisboa (Distrito de Lisboa) Entrada:ASAP Partilhar esta informação Enviar a oferta: Business Analyst (M/F) Lisbon, Portugal Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa