Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Human Resources Manager (M/F) Lisbon, Portugal Empresa:Sitel Portugal Data Publicação:27/02/2018 Introdução :About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75 100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. Descrição da Função:A Sitel HR Manager is responsible to provide a high quality and proactive service to both internal and external customers, meeting both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the Company’s business objectives: - Provide advice and guidance to the site leadership team on best practice in human resources management, compliance with employment legislation, internal security and audit procedures - Work closely with the site team in the development of a performance driven culture, which encourages individual ownership of results and associate development - Implement appropriate actions to raise associate satisfaction levels - Ensure attendance and attrition is effectively managed and reviewed at site level - Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals Requisitos: Education College degree in Human Resources, Business or equivalent work experience in Human Resources management Experience Target At least 4 years progressively responsible Human Resources experience with at least 2 years experience working as a manager/functional leader with extensive experience in associate relations. - Candidates must have proven experience within a fast-moving, highly energetic environment - Experience in Business Process Outsourcing/Customer Contact Centers or related industry preferred Knowledge/ Skills/ Abilities - Fluency in both Portuguese and English - Excellent knowledge of current employment legislation - Excellent communication, interpersonal, facilitation and influencing skills - Ability to lead and drive change initiatives, with good understanding of the principals of change management - Strong leadership skills with ability to manage large groups of people - Strong conflict resolution - Strong verbal/written communication and facilitation skills - Strong interpersonal skills and experience demonstrating successful customer relationship management ability - Additional European language skills are also highly valued Oferece-se:At Sitel we believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees, among the benefits of working with us are: - Gross Monthly Salary - Quarterly Bonus - Monthly Meal Allowance - Private Health Insurance, with an on-site Doctor (applicable after 6 months) - Personal development opportunities and a great multicultural working environment - People First Culture We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible. For non-EU applicants it is mandatory to hold a valid work permit. Local:Lisboa (Distrito de Lisboa) Entrada:ASAP Partilhar esta informação Enviar a oferta: Human Resources Manager (M/F) Lisbon, Portugal Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa