Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Cloud Service Realiability Lead (M/F) Empresa:Landing.Jobs Data Publicação:04/07/2020 Descrição da Função:Monitor the Cloud platform to assure its stability and that the agreed service levels are met by spotting trends that may indicate service degradation, and following-up closely with the appropriate team(s) for continuous improvement; Actively contribute to the definition, automation, maintenance and fine-tuning of metrics, thresholds and alerts over the Cloud;Handle, enrich and correlate events to understand the impact on the service, being it degradation or disruption;Be a part of Incident and Problem Management, triaging, logging, and working closely with the appropriate responder groups to assure appropriate resolution. Availability: Full-timeStart date: as soon as possible, Location: Linda-a-Velha (Lisbon) Requisitos: Prefered degree (BSc, MSc) in technology-related fields: Software Engineering, Computer Science, Telecommunications, Network, or any other related areas; Fluent in English;Willing to work shifts and on-call;1/2+ years experience in both technology and customer-facing roles is a plus (e.g. Event Management Engineering, Software Engineering, Technical Support, IT Consultancy).SkillsetThe skillset of the Cloud Service Reliability Engineer is defined using three vectors: 1. Behavioral - Necessary soft skills, 2. ITSM - ITSM Processes, Problem-solving, Critical-Thinking, 3. Technical - Technical knowledge relevant for this role; These vectors help determine the traits expected in a Cloud Service Reliability Engineer and the skill set in which they will grow throughout their career. ITSMKnowledge of the ITSM lifecycle and processes; Knowledge of ITSM or ticketing systems;Knowledge of Monitoring and Event Management Systems is a plus;Business document writing, editing and management;Process Oriented - Is organized and able to properly follow defined processes, whilst being able to properly challenge inefficient processes and suggest improvements;Troubleshooting Mindset / Mitigation - Approaches problems with a mitigation-first mindset working towards minimizing the impact for customers but collecting any necessary information for later analysis. Problem-solving - Has a top-down approach to problems, breaking them in smaller pieces and solving them by starting with a wider scope and narrowing it down as the analysis progresses. Has critical thinking, so is able to analyze information objectively and make a reasoned judgment. TechnicalInfrastructure Monitoring - awareness on how to monitor systems for performance and availability issues;Cloud Technology - familiar with cloud computing paradigms and technologies - Knowledge on AWS Cloud is a plus;Performance and Availability - awareness of what performance and availability issues are, how they impact the ability to deliver service and how to tackle them;Application Development - awareness of the high-level application development lifecycle.Knowledge in object oriented programming;Familiarity with the f Oferece-se:Daily rate according to the role to be performed and with demonstrated experience;Integration into a young, solid, ambitious and motivated team;Participation in technologically attractive projects.Local:Lisboa (Distrito de Lisboa) Partilhar esta informação Enviar a oferta: Cloud Service Realiability Lead (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa