Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Italian Healthcare Customer Care Agent (M/F) Empresa:Sitel Portugal Data Publicação:19/04/2016 Introdução :SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: - Start an international career; - Being involved in projects for worldwide brands; - Be part of a successful and growing company; - Meet people from all over the world; - Develop your language skills in an international environment. Our Client: Our client is a multinational healthcare company devoted to Investigation and Development (I&D) of pharmaceuticals and medical devices including ethical medicines, nutritionals and diagnostics. Descrição da Função:Job Responsibilities: Based in Lisbon, we are now recruiting Customer Service Representatives to perform inbound support by phone, web form, email or fax to the Spanish market. Can also give support to email and mail in English. In a contact center environment, the CSR will deal with service requests and/or troubleshoot quality issues with diabetes care products, create and update customer profile, provide additional information (e.g. offers and product features), proactive education on product, perform contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the Diabetes products. Education: - High School diploma (minimum). Experience Target: - Call Center, Customer Care or Troubleshooting experience; - Written communication support experience. Requisitos: Knowledge/Skills/Abilities: - Italian Native Speaker (Eliminatory); - Strong English skills both spoken and written; - Excellent Communication skills; - Capable to switch between formal or informal communication depending on situation; - Highly empathetic and friendly; - People with diabetes care knowledge or medical background - preferred. Oferece-se:Pay Rate: - Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus. Other: - Part-time 6h/day from Monday to Friday; - Training fully paid by Sitel and included in the work contract; - Career opportunities and good work environment; - Private health insurance to all employees, after 6 months of work; - We can help you finding accommodation in Lisbon. Local:Saldanha (Distrito de Lisboa) Entrada:Imediata Partilhar esta informação Enviar a oferta: Italian Healthcare Customer Care Agent (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.