Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Learning Specialist (M/F) Porto Empresa:Sitel Portugal Data Publicação:21/12/2016 Introdução :About us: SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Centre Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Descrição da Função:Job Responsibilities: - Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. - Modifies and presents training programs for representatives/agents. Tracks and analyzes training programs by examining agent performance. - Recommends changes to training programs. - Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes. - Participates in identifying program needs, obtaining technical data and scheduling programs. - Maintains training records. Requisitos: Background and experience: - Four-year college degree or equivalent directly related work experience. - At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment. - Solid understanding of training processes and practices for adults. - Excellent product knowledge for a specific vertical market. Skillset: - Excellent listening and oral/written communication skills. - Strong English and French language skills. - Strong facilitation, problem-solving, research and decision-making skills. - Solid understanding and use of computer basics (Internet, e-mail, MS Office). - Organizational and time management skills. Knowledge/Abilities: - Ability to manage challenging trainees and customers while remaining in control. - Good judgment and ability to express thoughts clearly and simply. - Ability to work a flexible schedule. Oferece-se:To apply, please send your CV in English.Local:Porto (Distrito do Porto) Entrada:ASAP Partilhar esta informação Enviar a oferta: Learning Specialist (M/F) Porto Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.