Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Customer and Partner Experience Advisor (M/F) Empresa:Cisco Data Publicação:19/12/2014 Introdução :We are looking for Customer and Partner Experience Advisor. Descrição da Função:- Relationships: Reports to Customer Service Operations Manager in European Markets Theatre; - Manage Relationships with Customers aligned with Customer Segmentation service offerings; - Manage Relationships with designated Geo/Segment Sales Teams. Represent Customer and Sales with cross functional teams - pivotal role. Responsibilities: Provides Customer account support in line with customer segmentation offerings; - Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload; - Support Customers and Sales from on pre-book to post-booking activities; - Develops strong overview and drives Process, Tool and business flow improvements; - Identifies Customer and Sales Process, Tools and Training opportunities. Engages and represents Customers and Sales with cross-functional teams; - Attends weekly Sales Commit calls, keep track and obtain early business visibility; - Maintains a set of projects and initiatives which require cross functional partnerships; - Maintains high levels of Customer and Sales satisfaction levels; - Supports Customer and Sales Key performance indicators and metrics improvement initiatives. Requisitos: - Technical Skills: Excellent ENGLISH and GERMAN written and spoken (essential); - Strong verbal and written communication skills (essential); - Excel to intermediate level e.g. trending analysis, reports etc (essential); - Developing and redesigning business processes and presentation skills (advantageous) Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous); - Any other European Languages (advantageous); - Soft Skills: Above average interpersonal and relationship skills; - High levels of Customer orientation and service excellence; - Efficient collaborative skills with internal / external customers and cross functional teams; - Ability to prioritize and capacity to work under pressure and tight deadlines; - Excellence in problem solving and decision making; - A “can do” and positive attitude, proactive engagement and solutions seeking; - Team work, ability to share, trust and gain credibility across the board; - High levels of Accountability and Ownership; - Open to change and work under a constant business change environment; - Goals and objectives orientation. Oferece-se:The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, education, and entertainment, to the public sector, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco!Local:Lisbon (Distrito de Lisboa) Entrada:Immediately Partilhar esta informação Enviar a oferta: Customer and Partner Experience Advisor (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.