Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Italian Inbound Airline Advisor (M/F) Lisbon Empresa:Sitel Portugal Data Publicação:11/05/2017 Introdução :We are Sitel Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued. Our Client Our Client is one of the world’s leading airlines, which flies to over 100 destinations. Start a career in Tourism with one of the world’s largest commercial airlines. Develop valuable skills and knowledge in the travel industry. Embrace a dynamic working environment with professional mobility. Take advantage of schedule flexibility that adapts to your lifestyle. Descrição da Função:Primary Responsibilities: Located in our office in Lisbon, we are now recruiting an Advisor to perform Inbound Support by phone for the Italian market. Being part of a multilingual and multicultural project in an International Airline Company, the Advisor will be able to solve clients’ issues like: - Special services conditions (special catering on board, wheelchair booking, pets transportation, etc) - Arrival and Departure information - Booking flight tickets or arrange changes - Refund calculations - Billing issues - Selling travel insurances (around 15% of the inbound calls). Requisitos: What are we looking for? Requirements: - Italian native speaker (mandatory) - Strong English skills spoken and written (mandatory) - Commercial attitude, positive way of thinking and client orientation (mandatory) - Excellent communication skills and goal orientation - Ambition to succeed in a challenging technical environment - Ability to learn complex technical tools and procedures - Passion for traveling Bonus Skills: - Contact center experience - Commercial/Sales experience - Previous experience in the travel business - Previous experience/knowledge in Amadeus software. Oferece-se:At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are: - Competitive salary (x14) - Monthly meal allowance - Monthly performance bonus - Relocation package to Portugal (including traveling and accommodation costs) - Private healthcare insurance (applicable after 6 months) with an on-site Doctor - Full-time 8h/day (Monday to Sunday) - Work schedule: 8 am to 5 pm or 10 am to 7 pm - Great office location in Lisbon - Help in finding accommodation in Lisbon - 22 vacation days per annum - 5 weeks of training (fully paid by Sitel and included in the contract) - Starting an international career - Supporting one of the largest brands in the world - Further training available through SITEL’s online University - Career opportunities and a great multicultural working environment We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: IB/IT/EO. Contact Information If you have any questions regarding the position, feel free to contact the Recruitment Team. For more information on Sitel go to our website, or have a look at our Facebook page.Local:Lisboa (Distrito de Lisboa) Entrada:ASAP Partilhar esta informação Enviar a oferta: Italian Inbound Airline Advisor (M/F) Lisbon Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.