Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Client Specialist - Voice – German Fluent (M/F) Empresa:Talenter Data Publicação:19/11/2015 Introdução :The Merchant Services Team provides one-to-one telephone support to Groupon merchants. Without our Merchants Groupon could not exist, and it is crucial that we ensure their experience is best in class. Individuals that match well to the Merchant Services team have high degrees of empathy, patience, resourcefulness, and are business savvy. Descrição da Função:- Respond to all Merchant calls; ranging from the simple to the complex & nuanced; - Go that extra mile to ensure an outstanding overall Merchant experience; - Resolve Merchant issues in a timely, accurate and consistent manner; - Manage time and productivity to meet daily individual and team ticket targets; - Understand intimately multiple Groupon tools and processes; - Act as a liaison with other departments (Sales, Customer Service, Editorial & Finance) to address any cross departmental issues impacting the merchant. Requisitos: - Native standard German speaker (Alta level 10+ (C1)); - Bachelor’s degree in any discipline, languages preferred; - Evidence of conveying top Merchant/customer experience through written and verbal communication; - Ability to work independently with excellent attention to detail; - Excellent oral communication skills; - IT literate and proficient in Microsoft Office; - Willingness to work in a flexible, open space work environment; - Willingness to work irregular hours or rotating shifts; - Previous experience in a high volume, transactional customer service capacity preferred; - Preview experience with an e-commerce company preferred. Local:Lisboa (Distrito de Lisboa) Entrada:Novembro Partilhar esta informação Enviar a oferta: Client Specialist - Voice – German Fluent (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.