Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego L1 Support Agent (M/F) Empresa:Landing.Jobs Data Publicação:09/04/2021 Descrição da Função:Location: Linda-a-Velha or Braga English Level: C1/C2 - fluentAvailability: Immediately or 30 days Duration: 12 months (Possible internalization after 12 months)Customer Service Associates play a key role in helping OutSystems community with their questions, guiding users of our website so that they can have a better understanding of our products potentialities and helping customers overcome any challenge they may have with our platform. As you come in, get ready for an initial ramp-up program, in which we will prepare you to deal with every interaction challenge you might face. Besides that, you’ll always have skilled fellow resources prepared to help you at anytime. We believe in growing our people, so we are preparing you to grow and maximize your potential - in this, or in other parts of our organization.Challenges and responsibilitiesAs a Customer Service Associate you will be working in areas such as:Handle calls, emails and chat sessions with our Worldwide customer base;Register and triage technical challenges and business issues related to the OutSystems PlatformQuery the Knowledge Base to find immediate response to known problemsRoute the issues to the second line teams, and monitor the responses to these incidents to observe agreed Service LevelsUpdate the customers about pending incidents, managing their expectations on the time to solution and progress statusAdvocate for customers and help define ways to continually add value to the customer experience.All this work has the goal of enabling the success of OutSystems customers. You are part of this experience and your contribution is a game-changer! Requisitos: Key RequirementsAvailable to work in shifts;Fluent English verbal and written skills;General business computing skills;Passion for people interaction and technology;Friendly and helpful approach to customers going through difficult situations;General interest in problem-solving and troubleshooting;Able to work in a creative (and fun) environment under minimal supervision;Proactive attitude, suggesting new ways to do things better. Lead the change;Team player with great work ethics and accountability;Bachelors or Masters Degree in a related field.TechnologiesWorking as Customer Service Associate means you will be required to master several technologies. The major requirements for this position include:Knowledge of problem tracking or ticketing systems;Telephony, email and chat proficiency;Business document writing, editing and management;Good understanding of search syntax to find the right content in technical repositories. Oferece-se: As part of Customer Service, team members are eligible to get:Premium compensation, i.e., premium lump sum added to your base salary just for belonging to this group;Extra compensation part of the operational routines (24/7 shifts). Local:Lisboa (Distrito de Lisboa) Partilhar esta informação Enviar a oferta: L1 Support Agent (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa