Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego IT Onsite Engineer (M/F) Lisbon, Portugal Empresa:Sitel Portugal Data Publicação:12/11/2018 Introdução :On We are Sitel We are a leading global outsourcing provider of multilingual customer experience management with 150 offices across 24 countries. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow. Summary We are looking for a talented and accomplished Onsite Engineer to join our growing business. Descrição da Função:- As an Onsite Engineer, you will be responsible for managing and overseeing all IT compliance at the site, including the full responsibility for the operational maintenance of systems and services across the local Site IT environment, providing Our expectations about you: - Our ideal candidate should ensure the effective management of 3rd party technology providers and their compliance with Sitel and Client security policies when working on Sitel systems.day to day operational and technical support. This Onsite Engineer will take personal responsibility to understand and comply with all company and client corporate and security requirements and policies, reporting directly to the Country It Manager: - Effectively manage the Ticket Queue for the respective site - Receiving escalations from the Service Desk and IT, providing remote 2nd/3rd line technical support and assistance for all Sitel technologies located at the site, as well as client systems if approved and granted. - Ensure formal procedures are followed, SLA’s met and high levels of internal/external customer service met with timely and appropriate communication - Identify incident trends and methods of improvement and ensure availability, performance, and integrity of technology, producing appropriate support. Requisitos: Knowledge/Skills/Abilities: - Very strong verbal and written communication skills in Portuguese and English language, including clients & technical terms.Experience of working in a highly standardized process environment across diverse geographies & languages and of the role of ITIL within IT an absolute must; - Excellent organizational skills; - Proven IT skills and Laptop and PC general support experience, Windows (XP, 7 and 8 operating system) Active Directory (administration); - Managing Anti-Virus clients and Microsoft patches (WSUS) (Preferred); - Dell / HP Server hardware (Advantageous); - Building & imaging Hardware (Preferred); - DNS, DHCP management (Advantageous); - Working knowledge of WDS / Microsoft SCCM (Advantageous); - Internet Proxy (white and black listing) knowledge (Advantageous); - Cisco and Avaya support experience (Advantageous). Education: - College degree or bachelor's degree finalist; - MS qualifications such as MCSE are advantageous as are any ITIL qualifications. Any other vocational training and qualifications in the Information Technology field will be considered advantageous. Experience Target: - At least 2 years’ experience as a call center agent (technical) and or 1 years’ experience as a similar desktop support engineer (2nd level support) supporting a WINTEL environment. Oferece-se:Our Offer, At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are health insurance, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing. Our offer includes: - Competitive package, according to the demonstrated skills - Continuous investment in training and personal development - Being part of a successful multinational company in a growing industry - Private healthcare insurance (applicable after 6 months) with an on-site Doctor - Help in finding accommodation (if necessary) We take care of you and your progress, making sure that you have the right conditions to deliver the best results. Subsequently, we expect that you do exactly that and give it your best at all times. We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in the very near future. Therefore, if you feel that this ad sums up your character and ambitions, please submit your resume as soon as possible.Local:Lisbon (Distrito de Lisboa) Entrada:Immediately Partilhar esta informação Enviar a oferta: IT Onsite Engineer (M/F) Lisbon, Portugal Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa