Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Operations Manager (M/F) Porto, Portugal Empresa:Sitel Portugal Data Publicação:25/01/2018 Introdução :As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team leaders. Regularly conduct team leader meetings. Supervise multiple teams for our client. Our client is an online marketplace and hospitality service, enabling people to lease or rent short-term lodging including vacation rentals, apartment rentals, homestays, hostel beds, or hotel rooms. Descrição da Função:- Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. - Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. - Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team leaders. Regularly conduct team leader meetings. Supervise multiple teams for our client. Our client is an online marketplace and hospitality service, enabling people to lease or rent short-term lodging including vacation rentals, apartment rentals, homestays, hostel beds, or hotel rooms. Requisitos: Education - College degree in business management/administration or equivalent combination of education and directly related experience. Experience Target - Four or more year’s directly related experience in the contact center, including two or more years supervisory experience. Knowledge/Skills/Abilities - Strong leadership skills with ability to manage large groups of people. - Strong verbal/written communication and facilitation skills. - Strong interpersonal skills and experience demonstrating successful customer relationship management ability. Oferece-se:Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. We take care of you and your development and make sure that you have the right conditions to deliver the best results. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible. For non-EU applicants it is mandatory to hold a valid work permit.Local:Porto (Distrito do Porto) Entrada:ASAP Partilhar esta informação Enviar a oferta: Operations Manager (M/F) Porto, Portugal Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa