Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Airbnb Workforce Manager (M/F) Lisbon, Portugal Empresa:Sitel Portugal Data Publicação:17/08/2018 Introdução :We are Sitel We are a leading global outsourcing provider of customer experiencemanagement with 150 offices across 24 countries and more than 75,000 associates speaking 48 languages. Our contact center associatesdeliver more than 2.5 million unique customer experiences every day. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow. Our Client Airbnb operates an online marketplace and hospitality service for people to lease or rent short-term lodging. Airbnb does not own any real estate; it is an example of collaborative consumption and sharing. Descrição da Função:Job brief As a Workforce Manager (WFM) it is your responsibility to lead a team of analysts to meet and exceed business objectives. Your team will monitor and report agent schedule adherence in real-time. You will work closely with the Operations to achieve these goals. Responsibilities include Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics Provide historical reporting compilation as required by the campaign Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call arrival patterns and provide recommendations to improve customer practice Requisitos: Qualifications Full Professional Proficiency in English (C1) Minimum 3 years experience in WFM and a contact center environment Demonstrated successful coaching and management of others WFM Tech Savvy – ideally with Genesis Proficiency in Microsoft Office Strong Analytical Skills Excellent problem solving and decision-making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Oferece-se:Our Compensation & Benefits At Sitel we believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees, among the benefits of working with us are: Monthly Gross Salary (x14); Monthly Meal Allowance; Stable working hours (8 hours per day, 40 hours per week); Private Health Insurance, with an on-site Doctor; Personal development opportunities and a great multicultural working environment; People First Culture; We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible. Application We will screen and interview candidates continuously, so please apply on-line via our career portal as soon as possible. We will close the position down once we have found the right candidate. We look forward to hearing from you. Other If you have any questions regarding the position, feel free to contact the Recruitment TeamLocal:Lisbon (Distrito de Lisboa) Entrada:Immediately Partilhar esta informação Enviar a oferta: Airbnb Workforce Manager (M/F) Lisbon, Portugal Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa