Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Customer Support Engineer (M/F) Empresa:Landing.Jobs Data Publicação:08/09/2018 Descrição da Função:The world of retail is changing, and Salsify is leading the charge alongside the world's best brands. Delivering great product experiences is the only way to succeed in e-commerce -- from Amazon and Alibaba to click-and-collect and augmented reality -- and product content is at the heart of each of those experiences. At Salsify, we help brands like Bosch and Coca-Cola manage, scale, and optimize their content to truly connect with their consumers.As the first line of contact with our customers, you play a key role in ensuring their success using Salsify. You are our customer’s voice within Salsify as we strive to continually improve our product, our service, and our role as trusted advisors within the e-commerce industry.We're looking for talented and passionate people who want to be part of creating our team here alongside one of our founders. We chose Lisbon as our first European office because of the incredible excitement and talent of every person we talked to. If that's you, we'd love to meet!As a support engineer at Salsify, you will develop and maintain a deep understanding of both the Salsify platform and our customers' specific needs. We don’t expect you to know everything, we want you to ask questions, learn new things, and occasionally call our users to troubleshoot complex issues. You will work with everyone at Salsify to deliver on our Product Experience Management (PXM) vision.What you’ll be doing:Help answer questions and propose solutions to unique customer requirements via our Zendesk ticketing systemProvide excellent customer support experience by combining kindness, thoughtful insights and concise responsesTriage, research, and understand the causes, impact, and priority of incoming issuesTroubleshoot, investigate, and create detailed bug reportsProvide insights into how our customers are using Salsify and work with our product and engineering teams to improve the platformRecommend or write documentation to train our users and new team membersCreate a community of users that love SalsifyHelp us build our European team Requisitos: You have 1-2+ years experience in customer-facing, problem-solving positions in SaaS companiesYou can clearly and thoughtfully explain new concepts to diverse audiences, in writing and verbally in English (additional European language a plus)You have a thirst for knowledge and a desire to teach others - we care more about your ability to learn than pre existing knowledgeYou are organized and detail-orientedExcel formula experience a plus - you’re comfortable transforming data and manipulating various data types Oferece-se:Great culture: We hire creative, friendly people who never want to stop learningFlexible benefits: Gym? Parking? Childcare? We'll work with you to make sure our benefits are right for your particular situationPrivate health insurance: We want you to be as healthy as you are happyTop-notch equipment: We make sure you have whatever tools you need to be productiveGrowth: Want to start a company some day? Or just interested in the economics of the business? Work alongside one of our founders to build the culture of our Lisbon officeLocal:Lisboa (Distrito de Lisboa) Partilhar esta informação Enviar a oferta: Customer Support Engineer (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa