Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego VoIP Support Engineer (M/F) Empresa:Landing.Jobs Data Publicação:17/02/2017 Descrição da Função:Our company is a new generation telecommunications company. Focused on IP communications technology, open source and cloud delivered services. We have experienced a significant growth and now there is an opportunity to join the key technical customer support team.Support engineers are engaged in a range of activities from day to day trouble ticket management to new customer installations and on-site visits. Facts&IT blends products and customer solutions from open source technologies such as Kamailio and Asterisk, in-house development and best in class networking products. Therefore our support engineers enjoy a significant degree of variety and challenge.Customer service is a key differentiator in the communication industry so we seek a bright, motivated, technically skilled individual to join our team who is capable of demonstrating technical competence and a passion for genuine customer service.Your core activities and and responsability will be:Field first contact with the customerLog enquiries in ticketing systemIssue assessment for prioritisation and issue diagnosisContinuous customer dialogue during fault management processLiaise with third party suppliers and escalations with in-house development teamsFault clearance to the customer’s satisfaction Requisitos: Excellent English written and oral communication skillsExperience of VoIP related technologies and protocolsStrong TCP/IP knowledge (CCNA level desirable)Fundamental understanding of Routing/Switching/FirewallsFundamental understanding of Linux OS, ability to install and troubleshoot LinuxCustomer focusGreat communication skillsAbility to work both as a constructive team member and independentlyAvailability for travelingNice to have:Experience of working directly with Asterisk and/or Kamailio implementations;Fundamental understanding of Microsoft OS, ability to install and troubleshoot Microsoft systems;Exposure to virtualisation;Spanish or Portuguese written and oral communication skills; Oferece-se:Fresh fruit, coffee and teaRelaxed atmosphereWorking from a coworking space next to Casa da Música with great peopleLocal:Porto (Distrito do Porto) Partilhar esta informação Enviar a oferta: VoIP Support Engineer (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa