Emprego Team Manager (M/F) Porto Empresa:CCTalents Data Publicação:28-11-2016 Introdução: Our client is Sitel a Multinational Contact Center Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. Descrição da Função:your TASKS MAY INCLUDE To lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved. Direct involvement in the recruitment, selection, induction training and ongoing skills development for all Advisors, ensuring we attract and retain the very best talent. Reporting to the Operation Manager, will be directly responsible for induction training and ongoing skills development for all Advisors; Proactive management of absenteeism and attrition; Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor coaching, developing and motivating Advisors. Your main objective will be to lead the team to meet and exceed business objectives ensuring that key financial,operational and quality metrics are consistently achieved. Requisitos: The NECESSARY BASE TALENT - Native speakers and writers in Français or Italiano or Español; - Strong English knowledge both spoken and written (eliminatory); - University degree OR directly related work experience; - Experience as a Call Center Team Manager/Supervisor; - Minimum of 1 year call center experience; - Experience with multilingual projects; - Successful coaching and management of others; - Ability to organize and prioritize set priorities and multi-task; - Effective problem solving skills; - Knowledge in other languages will be a plus; - Evidence of effective interpersonal, coaching and leadership skills; - Excellent telephone, keyboard, verbal and written communication skills; - Good numeric and verbal reasoning skills; - Effective time management and decision making. Oferece-se:what WE HAVE FOR YOU - Full-time job with long term contract; - Private health insurance after 6 months of work; - Growing project and Careers plans; - Office with great location and good work environment; - We can help you finding accommodation in Porto. Local: Porto (Distrito do Porto) Entrada: Imediata Partilhar esta informação Enviar a oferta: Team Manager (M/F) Porto Comentários Para se candidatar preencha o seguinte formulário: Questionário Preencha o questionário completo. Se desejar, coloque aqui alguma nota, comentário ou informação adicional. *Nome completo: *E-mail: *Currículo (.pdf, .doc, .docx): ENVIAR CANDIDATURA Se estiver registado faça login. Pode registar-se aqui.