Emprego Trilingual Team Manager – Contact Center (M/F) Porto Empresa:Sitel Portugal Data Publicação:22-03-2017 Introdução :“Sitel is hiring an experienced, trilingual (English/Spanish/Italian) Team Manager to assist the running of daily operations for one of our largest clients.” With Sitel in Porto, we provide customer service, support, and sales on behalf of several different well-known and market leading brands. We are looking for a Team Manager who will be responsible for running daily processes for one of our clients. It is essential that you have vast experience from the contact center business and that you have a great understanding of the challenges in regards to management, client handling, and KPI-reporting. Our Client Our client is one of the world's premier global providers of warranty solutions and related benefits, with operations in more than 35 countries. Sitel provides back-office support to our client’s own significant customer, which is a global leading e-commerce platform. With a team of roughly 40 advisors, we provide multilingual support in Portuguese, English, Spanish, Italian, German and French from our office in Porto. Descrição da Função:Primary Job Responsibilities - To lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved; - Supervise assigned team to meet or exceed client and corporate goals; - Direct involvement in the recruitment, selection, induction training and ongoing skills development for all Advisors in the team, ensuring we attract and retain the very best talent; - Maintain and where possible increase associate satisfaction. Requisitos: Experience target - Fluency in English (C1 minimum); - Fluency in Italian (C1 minimum); - Fluency in Spanish (C1 minimum); - Must be available for a regular schedule of 40 hours a week, one that spans occasional weekends, and holidays; - Background as supervisor or manager; - 2 years’ experience in a customer support environment; - High proficiency with Microsoft office (especially Excel). Oferece-se:Our Offer At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are: - Competitive salary (x14); - Monthly meal allowance; - Monthly performance bonus; - Private health insurance (applicable after 6 months) with an on-site Doctor; - 22 vacation days per annum; - Flexible working hours; - Great office location in Porto; - Start an international career; - Support one of the largest brands in the world; - Further training available through SITEL’s online University; - Career opportunities and a great multicultural working environment. We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please send your resume to CAREERS.PORTUGAL@SITEL.COM as soon as possible, with ref. TM/ITSP/PO/EO. If you have any questions regarding the position, feel free to contact the Recruitment Team. For more information on Sitel go to www.sitel.com, or have a look at our Facebook page. Local:Porto (Distrito do Porto) Entrada:Immediately Partilhar esta informação Enviar a oferta: Trilingual Team Manager – Contact Center (M/F) Porto Comentários Para se candidatar preencha o seguinte formulário: Questionário Preencha o questionário completo. Se desejar, coloque aqui alguma nota, comentário ou informação adicional. *Nome completo: *E-mail: *Currículo (.pdf, .doc, .docx): ENVIAR CANDIDATURA Se estiver registado faça login. Pode registar-se aqui.