Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Team Manager (M/F) Lisbon, Portugal Empresa:Sitel Portugal Data Publicação:03/07/2018 Introdução :We are a leading global outsourcing provider of customer experience management with 150 offices across 24 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow. Descrição da Função:A Sitel Team Manager (Team Leader) leads a team of crewbies to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved. Supervise assigned team to meet or exceed client and corporate goals, including: - Operational metrics - Quality - Customer satisfaction - Client satisfaction - Profitability to EBITDA/Productivity - Absenteeism and Attrition - Maintain and Increase Associate Satisfaction, Hire and retain the best - Regular monitoring, coaching and development of the team - Implement recognition programs under direction of the Operations Manager - Share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members - Maintain regular communications and feedback with all members of the project Requisitos: What we are looking for Proficient English level (C2 mandatory) High performance, attendance and dedication within your current role (mandatory) Available for a full time 24/7 rotating schedule Call centre experience (12 months target) Previous management experience Full knowledge of Sitel policies, procedures, products and services We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible. Local:Lisbon (Distrito de Lisboa) Entrada:Immediately Partilhar esta informação Enviar a oferta: Team Manager (M/F) Lisbon, Portugal Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.