Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Collection Lead (M/F) Empresa:SLOT - Recursos Humanos Lda. Data Publicação:17/04/2014 Introdução :Collection Lead team and be responsible for the cost effective operation and high performance of Collection Lead specific processes within the SSC in line with Service Level Agreements and SSC key objectives. The employee would be involved in the creation and expansion of the SSC and would support integration of migrated activities into the SSC. Descrição da Função:Responsible for the on-going leadership, cost-effective operation and high performance of the collection team. This includes ensuring the efficient and effective processing of collection activities. Key Areas of Responsibility: - Team Management - Recruit, develop and train staff to increase individual productivity; - Motivate staff and create a work environment that facilitates teamwork and open communication; - Manage resource allocation within the team to ensure efficient and effective utilization; - Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance; - Review team members against monthly targets and ensure the accuracy and integrity of the information produced by the team; - Customer governance; - Build relationships with key points of contact across the processes and other functions both within the SSC, Company organization and externally in order to maintain an understanding of the process context and ensure expectations are clarified and updated Customer; - Administration activities; - Manage the collection processes in the Finance SSC; - Manage the relationship with cash application and credit lead teams, to ensure information sharing is performed accurately; - Manage the relationship with external collection agencies; - Be responsible for management reportings on collection outcome; - Develop and monitor standards for service delivery; - Responsible for the retention of documents and making available to internal & external audit as and when required; - Identify problem areas in the processes and work with the team to generate solutions; - Work closely with other SSC managers to implement and standardize processes to ensure maximum efficiencies. Requisitos: - 5+ years experience and relevant exposure in collection management functions in a multi-national company; - Degree in Finance, Economy, Management or Accounting; - Excel advanced skills (Macro, Pivot Table…); - Experience in Shared service environment is desirable; - Good working knowledge of Oracle Financial Applications; - Good analytical ability; - Good written and verbal communication skills; - English proficiency required; - Spanish proficiency required; - Good coaching and problem solving skills; - Ability to see the “big picture”; - Ability to motivate team; - Excellent customer service skills; - Excellent people skills – both for team and customers; - Aptitude for process improvement. Local:Lisboa (Distrito de Lisboa) Entrada:Imediata. Partilhar esta informação Enviar a oferta: Collection Lead (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.