Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Technical Support Coordinator (M/F) Empresa:Landing.Jobs Data Publicação:27/11/2020 Descrição da Função:Duration: Possible internalisation after 12 monthsAvailability: Full-time (8h/day)Rate: Negotiable Start date: as soon as possibleLocation: Remote (GMT+0)English Level: Fluent Quickly assess customer issues routed to R&D to ensure the incident management and problem management process is followedIdentify ownership issues within R&D and work with Engineering managers to ensure every Incident and problem has right ownershipEnsure owners update the resolution and status on the incidents and problems within SLABe the escalation point to ensure any incidents or problems not addressed within SLA is escalated to next levelProvide daily updates on top incidents and problems to managementBe the primary POC in R&D for support issues and participate in meetings with Customer Support organization in management of Incidents and ProblemsProvide input to refine and improve the incident response process and problem management process Requisitos: Experience:1-2 years technical support, customer service experience or other relevant experienceAssociates or Bachelor’s degree preferredExperience with Zendesk or other Customer Service software a plus Qualifications:Be able to work independently, while knowing how/when to handle or escalate critical customer issues.Able to work under pressure and remain flexible to changing schedules and demands.Strong verbal and interpersonal communication skills.Must be detail-oriented, organized and able to multitask.Able to de escalate issues efficiently and appropriately.Possess strong problem-solving and analytical skills.Able to collaborate with and contribute to a team environment.Must be able to work independently with minimal supervision.Technology field background Nice to have: Experience with Zendesk or other Customer Service software a plus Local:Lisboa (Distrito de Lisboa) Partilhar esta informação Enviar a oferta: Technical Support Coordinator (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa