Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Tourism Team Manager - Contact Center (M/F) Lisbon Empresa:Sitel Portugal Data Publicação:08/05/2017 Introdução :Job Summary “Sitel is hiring an experienced Team Manager to assist the running of daily operations for our client in the tourism sector.” With Sitel in Lisbon, we provide customer service and support on behalf of several different well-known and market leading brands. We are looking for a Team Manager who will be responsible for running daily processes for one of our clients. It is essential that you have vast experience from the contact center business and that you have a great understanding of the challenges in regards to management, client handling, and KPI-reporting. Our Client Our client is one of the best social networking services, which connects people to unique tourism experiences. Sitel provides customer support to several markets (English, French, Portuguese, Spanish, Italian, German and Russian) on behalf of our client. Descrição da Função:Primary Job Responsibilities: To lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved. - Supervise assigned team to meet or exceed client and corporate goals - Direct involvement in the recruitment, selection, induction training and ongoing skills development for all Advisors in the team, ensuring we attract and retain the very best talent. - Maintain and where possible increase associate satisfaction. Requisitos: Experience target: - Fluency in English (C2 minimum); - Fluency in other language (French, Spanish, Italian or German); - Must be available for a regular schedule of 40 hours a week, one that spans weekends, evenings and holidays as this is when our customers need us most; - Background as supervisor or manager; - 1 year experience in a customer support environment. Oferece-se:At Sitel we believe our staff are our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are; - Competitive salary (x14) - Monthly meal allowance - Monthly performance bonus - Relocation package to Portugal (including traveling and accommodation costs) - Private healthcare insurance (applicable after 6 months) with an on-site Doctor - Flexible working hours - Great office location in Lisbon - Help in finding accommodation in Lisbon (if necessary) - 22 vacation days per annum - Training fully paid by Sitel and included in the contract - Starting an international career - Supporting one of the largest brands in the world - Further training available through SITEL’s online University - Career opportunities and a great multicultural working environment We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible.Local:Lisboa (Distrito de Lisboa) Entrada:ASAP Partilhar esta informação Enviar a oferta: Tourism Team Manager - Contact Center (M/F) Lisbon Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas.