Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Emprego Support Specialist (M/F) Empresa:Landing.Jobs Data Publicação:15/09/2017 Descrição da Função:Shaperbuddy is looking for a tech-savvy, surfing enthusiast to join our customer support team! As Support Specialist, you will be our first point-of-contact for our Surfboard / SUP / Kite etc. factories and surf shops. You will be working hand-in-hand with design, engineering and sales team. You will tackle emails, live chats and the occasional phone call while simultaneously building and improving the support structures that will pre-emptively address customer concerns before they happen. Additionally, you may be required to travel and visit customers when local support and training is needed.You'll be accomplishing all those tasks by developing an exhaustive understanding of the Shaperbuddy software and by working closely with Shaperbuddy's small team of engineers, designers and product people.You will be working out of our office in Estoril, right by the Atlantic Ocean, in a friendly and relaxed atmosphere.What you will do:Conduct virtual meetings, training and knowledge transfer sessions with our customers world-wide, according to the customer support strategiesEngage with customers in a way that thoughtfully changes their perception of what is possibleConsult with industry key players to capture their business problems and work together on how to meet and exceed expectationsPartner with innovative and fast growing customers to optimize and transform support strategies and toolsDrive execution, anticipate need and act promptly on customer's needMay travel to provide training, support, local implementations and run factory kick-off meetings Requisitos: B2B Software or SaaS support experienceEmpathy with customersAbility to solve problemsExperience writing content for blogs and support articlesExperience with support softwareSuperb communication skills both in Portuguese and EnglishLiving in PortugalPermission to work in PortugalNice to have:Understanding of how software is developedUnderstanding of eCommerceExperience with working with SMBsAnything else you're awesome at! Oferece-se:Work by the oceanGet to surf, sup or kite when pumpingTravel around the worldSurfboard dealsHealth insuranceBirthday off Partilhar esta informação Enviar a oferta: Support Specialist (M/F) Comentários Atenção! Esta oferta já expirou, não sendo possível efectuar mais candidaturas. Candidate-se a esta oferta Será redireccionado para o site da empresa