Emprego French Inbound Healthcare Advisor (M/F) Lisboa Empresa:Sitel Portugal Data Publicação:10-04-2017 Introdução :We are Sitel Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued. Our Client Our client is a multinational healthcare company devoted to Investigation and Development (I&D) of pharmaceuticals and medical devices including ethical medicines, nutritionals, and diagnostics. Descrição da Função:Primary Responsibilities Based in Lisbon, we are now recruiting an Advisor to perform inbound support by phone, web form, email or fax to the French market. The Advisor will: - Deal with service requests and/or troubleshoot quality issues regarding diabetes care products - Create and update customer profile - Provide additional information (e.g. offers and product features) - Receive proactive education on product - Retain existing customers - Strengthen loyalty and intensify usage of the diabetes products. Requisitos: What are we looking for? Requirements - French native speaker (mandatory) - Strong English skills both spoken and written - Excellent communication skills - Ability to adjust between formal and informal communication depending on situation - Highly empathetic and friendly Bonus Skills - People with diabetes care knowledge or medical background - Contact center, customer care or troubleshooting experience - Written communication support experience. Oferece-se:Our Offer At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are: - Competitive salary (x14) - Monthly meal allowance - Monthly performance bonus - Language bonus - Relocation package to Portugal (including traveling and accommodation costs) - Private healthcare insurance (applicable after 6 months) with an on-site Doctor - 8 hours per day (Monday to Friday) - Great office location in Lisbon - Help in finding accommodation in Lisbon - 22 vacation days per annum - 17 days of training (fully paid by Sitel and included in the contract) - Starting an international career - Supporting one of the largest brands in the world - Further training available through SITEL’s online University - Career opportunities and a great multicultural working environment We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible. Local:Lisboa (Distrito de Lisboa) Entrada:ASAP Partilhar esta informação Enviar a oferta: French Inbound Healthcare Advisor (M/F) Lisboa Comentários Para se candidatar preencha o seguinte formulário: Questionário Preencha o questionário completo. Se desejar, coloque aqui alguma nota, comentário ou informação adicional. *Nome completo: *E-mail: *Currículo (.pdf, .doc, .docx): ENVIAR CANDIDATURA Se estiver registado faça login. Pode registar-se aqui.